Shipping Policy

Shipping Information

At Echwis, we’re proud to offer FREE shipping on all orders worldwide.

 

 

Order Processing Times

Please allow 1–3 business days for us to process and dispatch your order after it is placed.

An order is considered dispatched once it has been handed over to our shipping carrier and is in transit to your chosen address.

During peak periods and holidays, our processing time may be extended to up to 7 business days.

 

 

Estimated Shipping Times

  •  USA: 7–10 business days

  •  Other countries: 10–15 business days

Estimated Shipping Times

Please note: During peak seasons and holidays, shipping carriers may experience delays in transit times and tracking updates that are outside of our control.
 For international shipments, there may also be unexpected customs delays, which can extend the overall delivery timeframe beyond the estimates above.

 

 

Order Changes & Accurate Shipping Details

It is the customer’s responsibility to ensure that all shipping details are accurate and complete at checkout.

  • Incomplete or incorrect addresses may lead to delayed processing or order cancellation.

  • If our system flags a potential address issue, our customer support team will email you within 3 business days of your order being placed to verify your details.

  • If we do not receive a response within this time frame, Echwis reserves the right to cancel your order.

If you notice an error in your shipping details, please email us at support@echwis.com within 24 hours of placing your order.

We will do our best to update your information; however, once your order has been processed or shipped, we cannot guarantee that changes can be made.

 

 

Delayed Delivery

At Echwis, we understand how important it is for you to receive your order on time, and we work hard to ship all orders as quickly as possible.

However, delivery delays can sometimes occur due to circumstances beyond our control, such as:

  • Severe weather conditions

  • Transportation or logistical disruptions

  • Courier operational delays

  • Customs inspections or holds (for international orders)

There may also be unforeseen issues affecting processing or shipment, including:

  • Product availability

  • Address verification problems

  • Payment processing delays

If we encounter any issue that may delay your order, we will notify you as soon as possible.

Please note that Echwis is not liable for delivery delays caused by external factors outside our control, and we cannot guarantee an exact delivery date. We will, however, always do our best to:

  • Keep you updated on your order status

  • Assist you in resolving any delivery issues with the courier

 

 

Lost or Stolen Packages

We know how frustrating it can be to experience a lost or stolen package.

Once an order has been handed over to our courier partner, it is in their custody. If your tracking shows your package as delivered but you have not received it, or you believe it is lost, please:

  1. Contact us at: support@echwis.com

  2. Contact the courier directly to report the issue and file a claim

Most courier companies have a claims process for lost or stolen packages and may require information from you (such as proof of address or a claim form). We will also:

  • Assist you by contacting the courier on your behalf when possible

  • Help follow up and provide updates as we receive them

Please note:

  • Echwis is not responsible for lost or stolen packages during transit, and such cases fall outside of our standard refund policy.

  • Depending on the situation and investigation outcome, we may offer a replacement or alternative solution at our discretion.

In some cases, the courier may still be able to locate and deliver your package. If the package cannot be recovered, we may recommend that you also consider filing a police report, especially in confirmed theft cases.

 

 

Changes to This Shipping Policy

Echwis reserves the right to modify or update this Shipping Policy at any time without prior notice.

By placing an order and continuing to use Echwis products, you acknowledge and agree to the terms of this Shipping Policy, including any future modifications.

We encourage you to review this page periodically to stay informed about any updates that may affect your order.

If you have any questions or concerns about our Shipping Policy, please contact us at: support@echwis.com